FAQ

I have issues to download my Presets

How to Install Lightroom Presets in IOS

How to Install Lightroom Mobile Presets for Android  

What is a Lightroom preset (or .dng file)?

A Lightroom preset is a combination of several settings and adjustments pre-set, designed to achieve a specific look in any photo. The .dng file is the default file format for a preset which is compatible with the mobile version of Lightroom.

Who is behind FILTRR.me?

We are a small but dedicated team of professional photographers with great experience in land- scape and portrait photography. We have created these presets over the past years in order to use all of our favorite settings with just one click. These presets have been used in a huge vari- ety of commercial projects, photography events and even in several Instagram profiles and blog pages.

Is FILTRR.me an application?

No, it is not. FILTRR.me provides Lightroom presets, compatible with Adobe Lightroom mobile application which is absolutely free.

Can I import the presets in Lightroom desktop application on Windows or MacOs?

No, you can't use them, since our Lightroom presets are designed exclusively for mobile use with the free application of Adobe Lightroom for iOS and Android devices.

Why I get the product photo when I load the presets in Lightroom mobile app?

This is totally normal. A .dng file is a raw image which contains several adjustments and settings preset. You will need to follow our guide so you can save the preset for future use. Then, you can load your own photo and apply the preset of your choice.

Can I still edit my photo with the FILTRR preset applied?
Yes, you can still apply further editing in our presets and bring the final result to your own taste.

Do I need a professional camera to get the same results as yours?

No, you can definitely use the camera of your mobile device. Please note that results may vary depending on the device you are using and your photography style. Each photo is shot in different locations and with particular style. We suggest tweaking the exposure or brightness slider until you get the desired result.

The download button or link doesn't work, what should I do?

Try to copy the link and paste it in a different browser or refresh the page. If it still doesn't work, please send us a message with a screenshot of your order (or your order-ID) and we will send you a new download link as soon as possible.

I haven't received the download links, what should I do?

After you successfully complete the checkout process, wait for a few minutes in order to receive the download links. If you haven't received anything yet, check the spam folder. If you still haven't received anything, please send us a message with a screenshot of your order (or your order-ID) and we will send you a new download link as soon as possible.

What is your refund policy?

Please note that due to the digital nature of our products, we cannot accept any refund re- quests. We advise you to read the product description and FAQ carefully before placing your order. Feel free to ask anything you need to our customer support team.

If you have any further questions or you would like to make suggestions, do not hesitate to con- tact us. In case you have any issue, remember to provide a screenshot so we can provide the best solution. Our team would be glad to help you out! We usually reply within 24 hours. CONTACT US